Privacy Policy

At 3oqool, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and manage your data. This Privacy Policy aligns with the Personal Data Protection Law (PDPL) of Saudi Arabia and outlines the terms of service use, dispute resolution, and refund policy for our platform.

By using our services, you agree to the terms outlined below.

1. Data We Collect

1.1 Personal Data

We may collect the following information:

• Name, email address, phone number, and other contact details.
• Payment details for processing transactions.
• User profile information, such as professional background and preferences.

1.2 Automatically Collected Data

When you access our platform, we collect:

• IP address, device type, browser information.
• Usage statistics, including page visits and interactions.
• Cookies and tracking data to improve user experience.

2. Purpose of Data Collection

We collect and use data to:

• Provide, manage, and improve our services.
• Facilitate secure interactions between clients and service providers.
• Process payments, manage contracts, and resolve disputes.
• Ensure compliance with Saudi legal and regulatory standards.

3. Sharing of Data

We share data only under the following circumstances:

• With Service Providers: Such as payment processors or IT support services.
• Compliance with Law: To fulfill legal obligations under Saudi Arabian law.
• With Consent: When explicitly approved by you.

We do not sell or misuse your personal information.

4. Data Protection and Security

We implement robust measures to safeguard your data, including: Secure servers and encrypted communication. Regular security reviews and adherence to Saudi PDPL.

5. Your Rights Under Saudi Law

You have the right to:

• Access your personal data.
• Request corrections to inaccurate information.
• Request deletion of your data (subject to legal and contractual obligations).
• Withdraw consent for data processing.

To exercise your rights, email us at hello@3oqool.com

6. Payment and Refund Policy

6.1 Payment Terms

Payments for services are processed through secure channels. You agree to provide accurate payment details during transactions.

6.2 Refund Process

If you encounter issues with a service, you must raise a claim by:

1. Submitting a request via email to hello@3oqool.com within 3 days of service completion.
2. Providing evidence to substantiate your claim.

If the issue is validated and proven, 3oqool will process a refund within 7 business days to the original payment source. Claims not raised within this timeframe will be deemed as acceptance of the service.

7. Cookies Policy

Our platform uses cookies to enhance user experience. You can manage cookies via browser settings. However, disabling cookies may affect platform functionality.

8. Arbitration and Dispute Resolution

In case of disputes regarding this Privacy Policy or services provided by 3oqool:

• Disputes shall be governed by the laws of the Kingdom of Saudi Arabia.
• Arbitration will be conducted in accordance with the rules of the Saudi Center for Commercial Arbitration (SCCA).

9. Updates to This Privacy Policy

3oqool reserves the right to revise this Privacy Policy to reflect legal or operational changes. Updates will be published on this page, and continued use of our services signifies your acceptance of the revised terms.

10. Contact Us

If you have questions or concerns, contact us at:
Email: hello@3oqool.com
Phone: +966 138 222 567
Address: Prince Muhammed Bin Fahad Rd, Bldg 7027, Office 309, Al Shati Al Sharqi, Dammam 32412, Saudi Arabia.

By using 3oqool, you acknowledge and accept this Privacy Policy.